Refund and Return Policy

At UrbanHues, we want you to have a clear and convenient shopping experience. Please review the following guidelines before requesting a return or refund.

Return Eligibility

Return eligibility depends on the product, its condition, and the applicable return terms displayed at the time of purchase. Certain products may have specific restrictions for hygiene, safety, or other legitimate reasons, where permitted by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and relevant photographs or other supporting information.

We will review the issue and explain the available resolution under our policy and applicable law.

How to Request a Return

1. Contact us at [your support email].

2. Include your order number and the reason for your request.

3. Follow the return instructions provided by our support team.

Please do not send products to an address until return instructions have been provided.

Refund Processing

Approved refunds will be processed through the applicable payment method or another lawful arrangement agreed upon where appropriate. Processing times may depend on your payment provider or bank.

Any applicable refund conditions and timelines will be communicated during the resolution process.

Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may depend on the order's processing or dispatch status and applicable legal requirements.

Contact Us

For return, refund, or cancellation requests, contact [your support email] and include your order number.

Nothing in this policy limits any rights you may have under applicable consumer protection law.